ATTENTION

Throttle sent separately: Please be aware that the throttle comes in the box/separately, with the top speed 25km/h, and the motor is locked and labelled as 250W to meet UK regulations, which is legal on roads in the UK.
(If you need to install & use throttle on this version, please contact us by email aftersale: [email protected] with your order number and we will send you the installation instructions and unlock instructions by email)   ADO Oasis One can be unlocked to 350W.

No throttle/normal version: you can choose this version if you do not need as above.

AUTHORIZATION

• We are a UK local company and the authorised representative of ADO in UK.
• We have the repair center in UK and we take responsibility for all the products we sell.
• We will try our effort to help whenever you have problems even after the warranty.

QUICK DELIVERY & PICKUP

1-3 working days delivery for UK main areas

Every order we received before 6pm would be collected on the next working day and delivered by the next working day normally. For example, if the order placed on Friday and the delivery man dont work at weekends/holidays, then the order would be collected by them on Monday after that weekend (or after holidays). The parcel should be with you Tuesday or Wednesday.

3-7 working days delivery for UK areas 

Please note that UK Remote Areas & EU delivery are not available or need to pay the additional shipping fee if available.

Please check the details of remote areas: Scotland(Aberdeen, Dundee, Falkirk, Kirkaldy, Paisley, Perth, Galashiels); Northern Ireland; Scotland(Outer Hebrides, Inverness, Kirkwall, Shetland Islands), Channel Islands, Isle of Man

Pick up in London
Please contact us before you place the order, we will check if it is available to arrange the pickup for your convenience. 

INSTANT RESPONSE

• Livechat 9am-5pm and 24-hour email response
• Feel free to contact us and we will get back to you as soon as possible

EXCELLENT AFTER-SALE POLICY

14 days free return
You can return the products for any reason within 14 days beginning with the day you receive the item, for return details please see https://www.markshop.co.uk/pages/return-warranty

Warranty&return

Whenever there is a problem within warranty, get replacements from our UK service centre, or return your bike to our service centre to get repaired. Please see warranty details: https://www.markshop.co.uk/pages/return-warranty