Chris Neilson (Robin Williams) is robbed of his blissful life with his wife Annie (Annabella Sciorra) when he dies in a car crash. His ghost is allowed to keep in touch with Annie by residing in one of her paintings, but both parties remain frustrated by the mortal divide between them. When Annie kills herself, however, she is not allowed to join her husband, as all suicides go to hell.

Chris determines to rescue his loved one from eternal damnation, enlisting the help of the Tracker (Max von Sydow) and Albert (Cuba Gooding Jr) to do so.