We know that your equipment is important to you, and a broken slabroller can present a challenge.  Physical and virtual repairs are scheduled on a first-come-first-served basis, Mon-Fri from 9am-4pm Central time. Rest assured that we will strive to schedule your virtual appointment as soon as possible, and we will work with you to find a time/date that works for both of us.  [Often, virtual repair services are faster to schedule as they do not require Dave to drive to your location].  

We offer both remote diagnostic consultations and remote part installation walk-throughs to fit the needs of your ceramic equipment.  

Basic Remote Diagnostic :

$45 min for each 30 min (or part thereof).
30 min minimum 

*NOTE: This fee must be paid prior to your appointment. In the event that your issue can not be effectively diagnosed remotely, the fee will be pro-rated/refunded or applied to a physical service call, as applicable.

Service Description: Our remote diagnostic service is a one-on-one phone call or video chat (via Facetime, Zoom, or Google Meet) with Dave. We can schedule diagnostic appointments for a variety of equipment including, gas and electric kilns, wheels, slab rollers, and pugmills. 

Once your virtual call is done, the virtual repair is complete.

Remote part installation walk-through, or in-depth repair question and answer session

$45/hour billed in 30 min increments
half hour minimum

*NOTE: Based on the model and part installation, you will be given a time estimate and price quote for remote installation assistance.  This amount will be collected up front.  In the event that the repair is completed in less time, any excess will be refunded to store credit or gift card.

Service Description: Our remote part installation service is a one-on-one video call (on Facetime, Zoom, or Google Meet) with Dave. Prior to your appointment, we will need to verify that you have the correct part and all the correct tools to service your equipment. Please include your list of tools and part(s) along with the brand, model, and type of equipment you need serviced in the email when you schedule your remote part-installation walk-through. 

Once your virtual call is done, the virtual repair is complete.

NOTE: Virtual Kiln/Wheel Repair services are specifically for equipment repairs. If you need advice on how to load a kiln or how to fire ceramics, check out our Consultation Services

*More than 30 years of experience and multiple certifications in ceramic equipment repair ensure that Dave is the go-to-guy for anything kiln or wheel-related….(plus slabrollers, pugmills, mixers and more)